Frequently Asked Questions

The BKT TYRES You Forward includes support such as:

• Flat tyre assistance
• Battery jump start
• Minor on‑road mechanical repairs
• Key lock‑out assistance
• Emergency fuel assistance (fuel cost chargeable separately)
• Towing (as per plan limits)
• Tele‑assistance and coordination support

Services available depend on the plan selected at the time of registration.

Your BKT TYRES You Forward plan covers a defined set of services.
Additional charges may apply if:

• The service request exceeds plan limits
• Spare parts, consumables, fuel, or major repairs are required
• Additional towing distance or special equipment (e.g., crane for heavy vehicles) is needed

All additional costs will be informed before service delivery.

Estimated response times are:

• 30–45 minutes within city limits
• 60–90 minutes on highways or outside city areas
• 90–120 minutes in hilly or difficult terrain

Response time may vary based on location accessibility, weather, and safety conditions.

BKT TYRES You Forward services are available PAN India except:

• Leh–Ladakh
• Andaman & Nicobar Islands
• Extreme hilly, remote, or peace‑disturbed regions

If assistance is required outside the coverage area, alternate guidance may be provided where possible, but service delivery is not guaranteed.

When you become a member of BKT TYRES You Forward, you gain access to our 24/7 emergency assistance services. If your vehicle encounters a problem on the road, simply call our helpline. We dispatch a professional technician to your location to provide on-the-spot repairable repairs, ensuring you're back on the road in no time.

We specialize in providing instant repair services for a range of issues, including relay changes, radiator problems due to low coolant, battery jump-starts, tire changes, fuel delivery, and more. Our skilled technicians are equipped to handle common roadside emergencies efficiently.
Major repairs, part replacement, or workshop servicing are not included.

Yes.
BKT TYRES You Forward Helpline operates 24 hours a day, 7 days a week, throughout the year, except under force majeure situations or government‑restricted areas.

The service is applicable only to the vehicle registered under your BKT TYRES You Forward plan and fitted with BKT tyres, as per the purchase invoice used during registration.

Assistance is not transferable to:

• Another vehicle
• A different owner

Membership validity begins on the date of activation and remains valid for the duration mentioned in your selected plan 24 months.

After successful registration and payment:

• You will receive a confirmation SMS with your membership/assistance code
• This code should be kept handy when requesting service

Yes, but:

• The number of service requests is limited as per your plan
• Exceeding the allowed number may attract additional charges

Please ensure:

• Your vehicle is parked in a safe and accessible location
• Hazard lights are switched on
• Your phone is reachable for coordination
• You have your membership code ready

journey assistance programme services under BKT TYRES You Forward are provided by journey assistance programme Private Limited under its brand Crossroads, an authorised service partner.

BKT facilitates the program but does not provide any service.

You can write to the official program support email:

[email protected]

Our customer care team will assist you with:

• Service requests
• Complaints or escalations
• Membership related queries
• Personal data storage Consent withdrawal

You may receive:

• Important service‑related communication
• Informational messages about BKT You Forward
• Program updates or offers (as per consent provided)

You can opt out of non‑essential communication as per applicable guidelines.

Yes, BKT TYRES You Forward provide or pay for cab or taxi services.

Cab facility up to max limit of INR 300 in city limit.

Cab facility up to max limit of INR 600 on Highways.

Cab assistance is:

• Applicable only when the vehicle cannot be repaired
• And Mechanic confirms that cab is needed
• Provided only when applicable under the activated plan
• Limited to one instance in 2 Years

Any cost exceeding the applicable limit shall be borne by the customer.

No.
BKT TYRES You Forward does not include replacement driver services.

The program focuses on vehicle-related journey assistance programme only and does not cover personal driver arrangements.

Hotel booking or accommodation is included in BKT TYRES You Forward for single day based on plan selection.

Accommodation facility in 3-star property for single day will be given based on plan.

• Accommodation provided for one night only
• Up to a standard 3‑star hotel or equivalent
• Applicable only when the vehicle cannot be repaired on the same day
• Limited to one instance in 2 Years

Any additional stay or upgrade expenses shall be borne by the customer.

If the vehicle cannot be repaired on the spot:

• Towing may be arranged as per your plan limits
• The vehicle may be dropped at the nearest authorised service facility or safe location

Any stay, transport will be provided as per plan, but personal expenses incurred due to repair delays are not covered under the program.

No.
Food, refreshments, or personal comfort expenses are not part of the plan coverage.

Cab assistance, if included in the customer’s plan, may be used for:

• The customer and accompanying passengers
• Within the defined financial limits

Beyond plan limits, all costs must be borne by the customer.

Towing is:

• Provided only as per the plan limits
• Restricted typically to the nearest service centre or safe location

Towing beyond plan limits or to preferred destinations may attract additional charges, payable directly.

Coordination support refers to:

• Ambulance Assistance
• Online Legal Assistance
• Online Police Assistance

This support is non-financial and advisory in nature and does not imply cost coverage or liability.

Legal Assistance is a telephonic guidance service to support customers during roadside incidents such as accidents or legal queries related to vehicle or travel situations.

This service provides guidance only and does not include court representation or document filing.

Legal Assistance is available 7 days a week with the following response timelines:

• 9:00 AM to 6:00 PM – Callback within 20 minutes
• 6:00 PM to 9:00 AM – Callback within 45 minutes

• Call the BKT TYRES You Forward/ Crossroads helpline
• Log a request for Legal Assistance (Tele)
• A legal expert will call you back within the applicable time window

Police Assistance is a tele‑coordination service where Crossroads helps:

• Establish contact with the nearest or local police station
• Inform them about the incident
• Provide basic coordination support

Crossroads does not file FIRs or complaints on behalf of the customer.

Ambulance Assistance is a 24×7 tele‑coordination service.

After logging a request:

• Crossroads will connect with the nearest available ambulance service
• Facilitate coordination during medical emergencies

Yes.
Ambulance Assistance is available 24 hours a day, 7 days a week, 365 days a year.

These services involve coordination and facilitation only.
Any medical costs, ambulance charges or statutory expenses shall be borne by the customer, unless specifically included in the selected plan.